Let’s Double Your Customer Acquisition!
How Do You
About LaTonya Washington
An entrepreneur at her core, her hunger for success and to see others succeed, has caused her to develop programs and business workshops from entrepreneurship to leadership. Each endeavor led LaTonya closer to the one piece of her puzzle that she was missing — business mastery with a focus on customer relations.
Since 2013, LaTonya has helped administrative leaders, entrepreneurs and business professionals get through the obstacles of defining their message and then sharing it through digital media. She is also an Associate Professor at Mt. San Jacinto College, instructing Social Media Marketing.
Helping You Understand Your Customers’ Journey
Because your clients and customers come with unique experiences, have different goals and are at different stages in their lives, you want to be well equipped to support them through their customer journey. But in order to do that, you first have to be readily able to give them what they need, your UNIQUE ADVANTAGE. Therefore, I’ve developed an ON DEMAND curriculum devoted to you finding your value proposition, being known for your expertise, and being in DEMAND.
Create And Launch Marketing Program
Human Connection Skills Downloadable
Power up communication skills to handle challenging relationships
Nourish emotional well-being by enhancing acceptance and compassion.
Proposal + Contract = Profit
I harp breaking down your process of getting you from connecting to potential clientele to the paid contract.
PRIVATE COACHING SESSIONS
In that, as the Executive Director, I wanted to ensure our recruiters were versed in customer service and ensuring they were comfortable to deal with crises, and understand the people they were interviewing, whether it be via the phone or in person.
I hired LaTonya Washington and the Customer Culture program because of her personality and positive nature. I also saw how she connected with others which set the tone and changed atmospheres, allowing those in sessions to believe they could change and become better in their own personal development. I immediately saw the results in our staff members as they were placing positive sayings in their areas so upon entry into the work place, their very own attitudes would be in tune with a great day.
The Customer Culture program was so effective, that I informed Ms. Washington that I wanted her to also apply the program to our sister company in the Los Angeles area.”
“LaTonya, I’ve received nothing but positive feedback from staff. They loved your energy and believe you have given them tools they will be able to utilize. Thank you for sharing your knowledge with us.”
Transportation Supervisor LEUSD
LaTonya Washington is personable, interacts with her team in a positive way, and understands diversity. Her team is considerate, operates with a high moral and ethical code and train well.